The BoneBlog

Greg and I recently had occasion to ask E*Trade for a simple account change. I'm not sure what kind of knuckle-draggers are working there.  Hell, I faxed them my letter, my driver license, my SSN, my DOB, and my firstborn.  What's the problem?

This reminds me of the hassle we had with U.S. Bank several years ago which caused us to remove almost all association with them.

After E*Trade made multiple promises to get the job done, they have still failed to do so; hence, my electronic message to E*Trade this morning:

Dear E*Trade:

It is now February 13, 2008.  This request has still not been processed.  We fail to see why E*Trade cannot process these requests in a timely fashion.  We have been patient, but at this point if our request is not completed by 5:00 p.m. CST tomorrow, February 14, 2008, we will be forced to remove all the funds from this account and another we hold with E*Trade and redeposit them with a more responsive institution.  Our first request was made January 28, 2008.  It has now been 12, TWELVE, business days.

Please update me as soon as possible on the status of this request.  Thank you.

I almost added "Happy Valentine's Day" to the end, but the truth is I was writing this in Greg's stead and he wouldn't have said that.  He's not nearly as caustic as I am. 

I'm just plain pissed off today for no reason at all, so today is my day to deal with customer service.

Most definitely.

P.S. -- can someone please tell me why there are virtually zero non-chain restaurants in Springfield, Illinois open on Sundays?  Good god.

Your P.S. sounds like a twitter. I'll have to set you up with that.